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Table of Contents > 2. Symptom Tests > No Sound Is Heard from the Speaker(s) (Display Is Normal) (KA, KC Models with Navigation)

Honda CR-V Audio System Troubleshooting & Testing ➜ No Sound Is Heard from the Speaker(s) (Display Is Normal) (KA, KC Models with Navigation)

Test point 1 Multi-information display unit connector A (32P) No. 31 (PNK)  
Test point 2 Gauge control module 32P connector No. 30 (PNK)  
Test circuit B CAN-L  
Test point 1 Multi-information display unit connector A (32P) No. 15 (BLU)  
Test point 2 Gauge control module 32P connector No. 31 (BLU)  
Fig. 113: Checking For Continuity Between Test Point Multi-Information Display Unit  
Connector A (32P) No. 15 (BLU) And Gauge Control Module 32P Connector No. 31 (BLU)  
Courtesy of AMERICAN HONDA MOTOR CO., INC.  
Is there continuity?  
YES : REPLACE THE MULTI-INFORMATION DISPLAY UNIT .  
NO : Repair an open in the wire(s) between the multi-information display unit and the gauge control  
module.  
NO SOUND IS HEARD FROM THE SPEAKER(S) (DISPLAY IS NORMAL) (KA, KC MODELS  
WITH NAVIGATION)  
Fig. 114: Audio System Symptom Troubleshooting Flowchart - No Sound Is Heard From Speaker(s)  
[Display Is Normal] (1 Of 2)  
Courtesy of AMERICAN HONDA MOTOR CO., INC.  
Fig. 115: Audio System Symptom Troubleshooting Flowchart - No Sound Is Heard From Speaker(s)  
[Display Is Normal] (2 Of 2)  
Courtesy of AMERICAN HONDA MOTOR CO., INC.  
NOTE:  
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
CHECK THE VEHICLE BATTERY CONDITION FIRST .  
Set the fader and the balance positions to the center.  
Before doing this troubleshooting, go to AUDIO-NAVIGATION UNIT  
POWER SWITCH WILL NOT TURN ON (NO AUDIO INFORMATION DISPLAY  
AND NO SOUND) TROUBLESHOOTING.  

Check the connectors for poor connections or loose terminals.  
1. Problem verification:  
ο‚‘
1. Turn the ignition switch to ON (II).  
2. Turn on the audio system, and check for sound in each mode (AM/FM, USB, XM, and CD).  
ο‚‘
Is the sound OK in each mode?  
YES : Intermittent failure, the system is OK at this time. Check for loose connections at the audio-  
navigation unit and speaker(s).  
NO : The failure is duplicated in all modes, go to step 2.  
NO : Go to Poor AM or FM radio reception or interference (With Navigation) troubleshooting.  
NO : Go to Poor AM or FM radio reception or interference (without navigation) troubleshooting.  
NO : Go to USB INPUT SOUND IS LOW OR CANNOT BE HEARD TROUBLESHOOTING.  
NO : Go to POOR OR NO SOUND WITH XM RADIO (AUDIO-NAVIGATION UNIT DOES  
DISPLAY XM CHANNELS) TROUBLESHOOTING.  
NO : Go to AUDIO DISC DOES NOT PLAY TROUBLESHOOTING.  
2. Determine possible failure area (volume level, others):  
ο‚‘
1. Check that the volume knob is not set to the MIN level.  
Is it at the MIN level?  
YES : Raise the volume level, and recheck the function.  
NO : Go to step 3.  
3. Fuse check:  
ο‚‘
1. Turn the ignition switch to LOCK (0).  
2. Check the following fuse.  
ο‚‘
Fuse No. A13 (20 A)  
Location Under-hood fuse/relay box  
Is the fuse OK?  
YES : Go to step 4.  
NO : Replace the fuse, and recheck. If the fuse blows again, check for a short in the No. A13 (20 A) fuse  
circuit.  
4. Open wire check (+B AUDIO AMP line):  
ο‚‘
1. Measure the voltage between test points 1 and 2.  
Test condition IG LOCK (0)  
Test circuit +B AUDIO AMP  
Test point 1 Stereo amplifier connector A (18P) No. 3 (RED)  
Test point 2 Body ground  
Fig. 116: Measuring Voltage Between Test Point Stereo Amplifier Connector A (18P) No. 3  
(RED) And Body Ground  
Courtesy of AMERICAN HONDA MOTOR CO., INC.  
Is there battery voltage?  
YES : The +B AUDIO AMP wire is OK. Go to step 5.  
NO : Repair an open or high resistance in the wire between the No. A13 (20 A) fuse in the under-hood  
fuse/relay box and the stereo amplifier.  
5. Determine possible failure area (SWD +B line, others):  
ο‚‘
1. Turn the ignition switch to ON (II).  
ο‚‘
2. Measure the voltage between test points 1 and 2.  
Test condition IG ON (II)  
Test circuit SWD +B  
Test point 1 Stereo amplifier connector B (24P) No. 13 (RED)  
Test point 2 Body ground  
Fig. 117: Measuring Resistance Between Test Point Stereo Amplifier Connector B (24P) No.  
13 (RED) And Body Ground  
Courtesy of AMERICAN HONDA MOTOR CO., INC.  
Is there battery voltage?  
YES : Go to step 7.  
NO : Go to step 6.  
6. Open wire check (SWD +B line):  
ο‚‘
1. Measure the voltage between test points 1 and 2.  
Test condition IG ON (II)  
Test circuit SWD +B  
Test point 1 Audio-navigation unit connector A (24P) No. 21 (RED)  
Test point 2 Body ground  
Fig. 118: Measuring Voltage Between Test Point Audio-Navigation Unit Connector A (24P)  
No. 21 (RED) And Body Ground  
Courtesy of AMERICAN HONDA MOTOR CO., INC.  
Is there battery voltage?  
YES : Repair an open or high resistance in the wire between the stereo amplifier and the audio-navigation  
unit.  
NO : REPLACE THE AUDIO-NAVIGATION UNIT .  
7. Open wire check (GND line):  
ο‚‘
1. Measure the voltage between test points 1 and 2.  
Test condition IG ON (II)  
Test circuit GND  
Test point 1 Stereo amplifier connector A (18P) No. 1 (BLK)  
Test point 2 Body ground  
Fig. 119: Measuring Voltage Between Test Point Stereo Amplifier Connector A (18P) No. 1  
(BLK) And Body Ground  
Courtesy of AMERICAN HONDA MOTOR CO., INC.  
Is there less than 0.2 V?  
YES : The GND wire is OK. Go to step 8.  
NO : Repair an open or high resistance in the wire between the stereo amplifier and body ground (G503).  
8. Shorted wire check (SPKR lines, TWEETER lines, SUB WOOFER lines):  
ο‚‘
1. Turn the ignition switch to LOCK (0).  
2. Disconnect the following connector.  
ο‚‘
Stereo amplifier connector A (18P)  
ο‚‘
3. Check for continuity between these test points and body ground individually.  
Test condition IG LOCK (0)  
Stereo amplifier connector A (18P): disconnected  
Connector  
Test circuit  
FL SPKR+ No. 13 (WHT)  
FL SPKR- No. 6 (BLK)  
Terminal  
FL TWEETER+ No. 12 (PUR)  
FL TWEETER- No. 5 (PNK)  
FR SPKR+  
No. 14 (RED)  
FR SPKR-  
No. 7 (GRN)  
FR TWEETER+ No. 15 (RED)  
FR TWEETER- No. 8 (BLU)  
RL SPKR+  
No. 16 (BLU)  
No. 9 (PNK)  
Stereo amplifier connector A (18P) RL SPKR-  
RR SPKR+ No. 17 (BLU)  
RR SPKR- No. 10 (PNK)  
SUB WOOFER+ No. 4 (GRN)  
SUB WOOFER- No. 2 (BLK)  
Fig. 120: Identifying Stereo Amplifier Connector A (18P)  
Courtesy of AMERICAN HONDA MOTOR CO., INC.  
Is there continuity?  
YES : Repair a short to body ground in the wire(s) between the audio unit and the speaker(s).  
NO : The SPKR, the TWEETER, and the SUB WOOFER wires are not shorted to ground. Go to step 9.  
9. Determine possible failure area (speaker, others) 1:  
ο‚‘
1. Check the speaker(s) with no sound for any damage.  
Is there any damage?  
YES : REPLACE THE FAULTY SPEAKER(S) .  
NO : Go to step 10.  
10. Determine possible failure area (speaker, others) 2:  
ο‚‘
1. Disconnect the following connector(s).  
Front door speaker 2P connector  
Rear door speaker 2P connector  
Tweeter 2P connector  
Subwoofer 2P connector  
2. TEST THE SPEAKER(S) .  
ο‚‘
Is the speaker(s) OK?  
YES : Go to step 11.  
NO : REPLACE THE FAULTY SPEAKER(S) .  
11. Open wire check (SPKR lines, SUB WOOFER lines):  
ο‚‘
ο‚‘
1. Reconnect the front door speaker 2P connector(s), the rear door speaker 2P connector(s), and the  
subwoofer 2P connector.  
2. Measure the resistance between test points 1 and 2.  
Test condition IG LOCK (0)  
Stereo amplifier connector A (18P): disconnected  
Test point 1: Stereo  
amplifier connector A (18P) amplifier connector A (18P)  
Test point 2: Stereo  
Test circuits  
Resistance  
About 4  
ohms  
About 4  
ohms  
About 4  
ohms  
About 4  
ohms  
FL SPKR+, FL SPKR-  
FR SPKR+, FR SPKR-  
RL SPKR+, RL SPKR-  
No. 13 (WHT)  
No. 14 (RED)  
No. 16 (BLU)  
No. 17 (BLU)  
No. 4 (GRN)  
No. 6 (BLK)  
No. 7 (GRN)  
No. 9 (PNK)  
No. 10 (PNK)  
No. 2 (BLK)  
RR SPKR+, RR  
SPKR-  
SUB WOOFER+, SUB  
WOOFER-  
About 2  
ohms  
Fig. 121: Identifying Stereo Amplifier Connector A (18P)  
Courtesy of AMERICAN HONDA MOTOR CO., INC.  
Is the resistance OK?  
YES : The SPKR and the SUB WOOFER wires are OK. Go to step 12.  
NO : Repair an open in the wire(s) between the audio unit and the speaker(s).  
12. Open wire check (TWEETER lines):  
ο‚‘
1. Connect terminals A and B with jumper wires.  
Terminal A Stereo amplifier connector A (18P) No. 5 (PNK)  
Terminal B Stereo amplifier connector A (18P) No. 12 (PUR)  
Terminal A Stereo amplifier connector A (18P) No. 8 (BLU)  
Terminal B Stereo amplifier connector A (18P) No. 15 (RED)  
Fig. 122: Connecting Terminals Stereo Amplifier Connector A (18P) No. 5 (PNK) And No. 12  
(PUR) With Jumper Wires  
Courtesy of AMERICAN HONDA MOTOR CO., INC.  
Fig. 123: Connecting Terminals Stereo Amplifier Connector A (18P) No. 8 (BLU) And No. 15  
(RED) With Jumper Wires  
Courtesy of AMERICAN HONDA MOTOR CO., INC.  
ο‚‘
2. Check for continuity between test points 1 and 2.  
Test condition IG LOCK (0)  
Stereo amplifier connector A (18P): disconnected  
Left (Right) front door speaker 2P connector: disconnected  
Left (Right) tweeter 2P connector: disconnected  
Stereo amplifier connector A (18P) terminals No. 5 and No. 12: jumped  
Stereo amplifier connector A (18P) terminals No. 8 and No. 15: jumped  
Test circuit FL TWEETER+, FL TWEETER-  
Test point 1 Left tweeter 2P connector No. 1 (PNK)  
Test point 2 Left tweeter 2P connector No. 2 (PUR)  
Test circuit FR TWEETER+, FR TWEETER-  
Test point 1 Right tweeter 2P connector No. 1 (BLU)  
Test point 2 Right tweeter 2P connector No. 2 (RED)  
Fig. 124: Checking For Continuity Between Test Point Left Tweeter 2P Connector No. 1  
(PNK) And No. 2 (PUR)  
Courtesy of AMERICAN HONDA MOTOR CO., INC.  
Fig. 125: Checking For Continuity Between Test Point Right Tweeter 2P Connector No. 1  
(BLU) And No. 2 (RED)  
Courtesy of AMERICAN HONDA MOTOR CO., INC.  
Is there continuity?  
YES : The TWEETER wires are OK. Go to step 13.  
NO : Repair an open in the wire(s) between the stereo amplifier and the tweeter.  
13. Open wire check (PRE lines):  
1. Disconnect the following connectors.  
ο‚‘
NOTE:  
Eject all the discs before disconnecting the audio-navigation unit to  
prevent damaging the CD player's load mechanism.  
Stereo amplifier connector B (24P)  
Audio-navigation unit connector A (24P)  
Audio-navigation unit connector E (16P)  
ο‚‘
2. Check for continuity between test points 1 and 2.  
Test condition IG LOCK (0)  
Left (Right) tweeter 2P connector: disconnected  
Stereo amplifier connector A (18P): disconnected  
Stereo amplifier connector B (24P): disconnected  
Audio-navigation unit connector A (24P): disconnected  
Audio-navigation unit connector E (16P): disconnected  
Test  
circuits  
Test point 1: Audio-navigation unit  
connector A (24P)  
Test point 2: Stereo amplifier  
connector B (24P)  
FL PRE+  
FL PRE  
No. 15 (BRN)  
No. 16 (YEL)  
No. 19 (RED)  
No. 20 (GRN)  
No. 5 (BLU)  
No. 23 (BRN)  
No. 11 (YEL)  
No. 20 (RED)  
No. 8 (GRN)  
No. 21 (BLU)  
No. 9 (PNK)  
18 (LT BLU)  
No. 6 (PUR)  
FR PRE+  
FR PRE  
RL PRE+  
RL PRE  
RR PRE+  
RR PRE  
No. 6 (PNK)  
No. 9 (LT BLU) No.  
No. 10 (PUR)  
Test  
circuits  
Test point 1: Audio-navigation unit  
connector E (16P)  
Test point 2: Stereo amplifier  
connector B (24P)  
SUB W  
PRE+  
SUB W  
PRE  
No. 3 (LT BLU)  
No. 11 (PUR)  
No. 17 (LT BLU)  
No. 5 (PUR)  
Fig. 126: Identifying Audio-Navigation Unit Connector A (24P)  
Courtesy of AMERICAN HONDA MOTOR CO., INC.  
Fig. 127: Identifying Audio-Navigation Unit Connector E (16P)  
Courtesy of AMERICAN HONDA MOTOR CO., INC.  
Fig. 128: Identifying Stereo Amplifier Connector B (24P)  
Courtesy of AMERICAN HONDA MOTOR CO., INC.  
Is there continuity  
YES : The PRE wires are not open. Go to step 14.  
NO : There is an open in the wire(s) between the audio-navigation unit and the stereo amplifier. Replace  
the affected shielded harness.  
14. Shorted wire check (PRE lines):  
ο‚‘
1. Check for continuity between these test points and body ground individually.  
Test condition IG LOCK (0)  
Left (Right) tweeter 2P connector: disconnected  
Stereo amplifier connector A (18P): disconnected  
Stereo amplifier connector B (24P): disconnected  
Audio-navigation unit connector A (24P): disconnected  
Audio-navigation unit connector E (16P): disconnected  
Connector  
Test circuits  
FL PRE+  
FL PRE-  
FR PRE+  
FR PRE-  
Terminal  
No. 23 (BRN)  
No. 11 (YEL)  
No. 20 (RED)  
No. 8 (GRN)  
RL PRE+  
RL PRE-  
No. 21 (BLU)  
No. 9 (PNK)  
RR PRE+ No. 18 (LT BLU)  
RR PRE- No. 6 (PUR)  
Stereo amplifier connector B (24P)  
SUB W PRE+ No. 17 (LT BLU)  
SUB W PRE- No. 5 (PUR)  
Fig. 129: Identifying Stereo Amplifier Connector B (24P)  
Courtesy of AMERICAN HONDA MOTOR CO., INC.  
Is there continuity?  
YES : There is a short to body ground in the wire(s) between the stereo amplifier and the audio-  
navigation unit. Replace the affected shielded harness.  
NO : The PRE wires are not shorted to ground. Go to step 15.  
15. Shorted wire check (SH PRE line to another lines)  
ο‚‘
1. Check for continuity between test points 1 and 2.  
Test condition IG LOCK (0)  
Left (Right) tweeter 2P connector: disconnected  
Stereo amplifier connector A (18P): disconnected  
Stereo amplifier connector B (24P): disconnected  
Audio-navigation unit connector A (24P): disconnected  
Audio-navigation unit connector E (16P): disconnected  
Connector: Stereo amplifier connector B (24P)  
Test point 1 Test points 2  
No. 10 (GRY) No. 23 (BRN), No. 11 (YEL)  
No. 7 (GRY) No. 20 (RED), No. 8 (GRN)  
Test circuits  
SH FL PRE to FL PRE+, FL PRE-  
SH FR PRE to FR PRE+, FR PRE-  
SH RL PRE to RL PRE+, RL PRE-  
SH RR PRE to RR PRE+, RR PRE-  
No. 22 (GRY)  
No. 19 (GRY) No. 18 (LT BLU), No. 6 (PUR)  
No. 21 (BLU), No. 9 (PNK)  
SH SUB W to SUB W PRE+, SUB W PRE- No. 4 (GRY) No. 17 (LT BLU), No. 5 (PUR)  
Fig. 130: Identifying Stereo Amplifier Connector B (24P)  
Courtesy of AMERICAN HONDA MOTOR CO., INC.  
Is there continuity between any of the terminals?  
YES : There is a short in the wires between the stereo amplifier and the audio-navigation unit. Replace  
the affected shielded harness.  
NO : The SH PRE wires and the PRE wires are OK. Go to step 16.  
16. Audio-navigation unit check:  
ο‚‘
1. SUBSTITUTE A KNOWN-GOOD STEREO AMPLIFIER , and recheck.  
Does the symptom go away?  
YES : Replace the original stereo amplifier.  
NO : REPLACE THE AUDIO-NAVIGATION UNIT .  
NO SOUND IS HEARD FROM THE SPEAKER(S) (DISPLAY IS NORMAL) (WITH STEREO