D1

D2

D3

BLK

-

BLK

SWD+B

AM/FM

SH (AM/FM)

Power source for AM/FM antenna amplifier

Inputs AM/FM signal

Shield for terminal No. 2

AUDIO, ENTERTAINMENT, NAVIGATION, AND TELEMATICS SYMPTOM

TROUBLESHOOTING INDEX

AUDIO SYSTEM SYMPTOM

Symptom

Also Check for

Refer to

Symptom Tests

Poor AM or FM radio reception or

interference (USA models with

navigation).



Radio reception

Loose antenna mounting nut

Aftermarket FM modulator

Poor AM or FM radio reception or

interference (Canada models with

navigation)

Symptom Tests



Radio reception

Loose antenna mounting nut

Aftermarket FM modulator

Poor AM or FM radio reception or

interference (without navigation)



Radio reception

Loose antenna mounting nut

Aftermarket FM modulator

Audio-navigation unit power

switch will not turn on (No audio

information display and no sound)

Audio unit power switch will not

turn on (No information display

and no sound)

Symptom Tests

Audio unit power switch will not

turn off

No sound is heard from the

speaker(s) (display is normal)

(with navigation)

Symptom Tests



Fader and balance positions

Aftermarket amplifier or

speakers

No sound is heard from the

speaker(s) (display is normal)

(without navigation, with stereo

amplifier)

No sound is heard from the

speaker(s) (display is normal)

(without navigation and stereo

amplifier)

Symptom Tests



Fader and balance positions

Aftermarket amplifier or

speakers



Fader and balance positions

Aftermarket amplifier or

speakers

Auxiliary input sound is low or

cannot be heard (with navigation)



Auxiliary stereo cables

compatibility

Auxiliary device volume is

too low

Auxiliary input sound is low or

cannot be heard (without

navigation and rear entertainment)

Symptom Tests



Auxiliary stereo cables

compatibility

Auxiliary device volume is

too low

Audio system sound is weak or

distorted (display is normal)

Radio preset memory is lost (with Internal error

navigation)

Radio preset memory is lost

(without navigation)

Volume does not change

Symptom Tests

Internal error



Fader and balance positions

F-CAN DTCs

Volume does not increase with

speed (with navigation)

Symptom Tests



PCM (vehicle speed pulse)

Speed sensitive volume

control setting (see O/M)

Volume does not increase with

speed (without navigation)



PCM (vehicle speed pulse)

Speed sensitive volume

control setting (see O/M)

Volume is too high or too low

when driving at freeway speeds

Speed sensitive volume control

setting (see O/M)

Radio tuner does not change

stations

Audio system information does

not display on the multi-

information display (with

navigation)

Symptom Tests

Audio system information does

not display on the multi-

information display (without

navigation)

Audio system information does

not display on the center display

(without navigation)

Symptom Tests

Multi-information display unit

does not work

Audio-navigation unit button

illumination does not work (with

navigation)

Audio unit button illumination

does not work (without

navigation)

Symptom Tests

B-CAN DTCs

Symptom Tests

Display does not dim or brighten B-CAN DTCs

with dimmer (with multi-

information display)

Display does not dim or brighten B-CAN DTCs

with dimmer (without multi-

information display)

Symptom Tests

Audio disc does not load



Error Codes See AUDIO

SYSTEM ERROR CODES

or AUDIO SYSTEM

ERROR CODES



Audio disc labels

Audio disc compatibility (see

the Owner's Manual)

Audio disc does not eject

Audio disc does not play

Symptom Tests



Error Codes See AUDIO

SYSTEM ERROR CODES

or AUDIO SYSTEM

ERROR CODES



Audio disc labels

Error Codes See AUDIO

SYSTEM ERROR CODES

or AUDIO SYSTEM

ERROR CODES



Audio disc labels

Audio disc compatibility (see

the Owner's Manual)

Audio disc skips

Symptom Tests



Audio disc labels

Audio disc compatibility (see

the Owner's Manual)

Audio remote switch does not

work properly (with navigation)

Audio remote switch does not

work properly (without

navigation, with multi-information

display)

Symptom Tests

Audio remote switch does not

work properly (without navigation

and multi-information display)

USB input sound is low or cannot

be heard (with navigation)

Symptom Tests



USB device compatibility

(see the Owner's Manual)

Auxiliary device volume is

too low

USB input sound is low or cannot

be heard (without navigation, with

Symptom Tests



USB device compatibility

(see the Owner's Manual)

multi-information display)



Auxiliary device volume is

too low

USB input sound is low or cannot

be heard (without navigation and

multi-information display)

Symptom Tests



USB device compatibility

(see the Owner's Manual)

Auxiliary device volume is

too low

USB device does not function

(with navigation)



USB device compatibility

(see the Owner's Manual)

Auxiliary device volume is

too low

USB device does not function

(without navigation, with multi-

information display)



USB device compatibility

(see the Owner's Manual)

Auxiliary device volume is

too low

USB device does not function

(without navigation and multi-

information display)



USB device compatibility

(see the Owner's Manual)

Auxiliary device volume is

too low

Audio-navigation unit does not

exit anti-theft mode

Audio unit does not exit anti-theft

mode

Error code: Check Antenna is

displayed (with navigation)

Symptom Tests



XM radio reception

Loose antenna mounting nut

Error code: Check Antenna is

displayed (without navigation)

Symptom Tests



XM radio reception

Loose antenna mounting nut

XM radio display is blank and no

station information is displayed

(with navigation)

XM radio display is blank and no

station information is displayed

(without navigation)

Symptom Tests

XM radio preset memory is lost

(with navigation)

XM radio preset memory is lost

(without navigation)

Poor or no sound with XM radio

(Audio-navigation unit does

display XM channels) (with

navigation)

Symptom Tests

Poor or no sound with XM radio

(Audio-navigation unit does

Symptom Tests

display XM channels) (without

navigation) XM radio reception

Rearview camera image does not

come on or work properly

Symptom Tests



Dirty camera lens

Object blocking camera

Rearview camera image does not

change

REAR ENTERTAINMENT SYSTEM SYMPTOM

Symptom

Also Check for

Refer to

RES disc does not load

Symptom Tests



Peeled label stuck in player

Wrong type disc



RES disc does not eject



Peeled label stuck in player

Wrong type disc

RES disc does not play



Peeled label stuck in player

Scratched disc

Wrong type disc

RES disc skips

Symptom Tests



Peeled label stuck in player

Scratched disc

Wrong type disc

Rough road

Over-inflated tires

RES power will not turn on (No

information display)

No video display appears on the

rear screen

No RES sound is heard from the

speaker(s) (rear display is normal)

No sound/no display with

auxiliary video unit inputs

Symptom Tests



Poor connections or

disconnect device

Low batteries in accessory

device, or disconnected from

power source

Wireless headphone sound is

weak, sound is distorted, there is

static, volume does not change, or

there is no sound in all modes

Symptom Tests



WIRELESS HEADPHONE

BATTERIES



Headphones worn backwards

Aftermarket headphones

Some seating positions may

affect wireless reception

Wireless remote control does not WIRELESS REMOTE

work CONTROL BATTERIES

DVD player unit button

illumination does not work

Rear screen backlight does not

dim/remains dim

Symptom Tests

NAVIGATION SYSTEM SYMPTOM

Symptom

Also Check for

Refer to

No picture is displayed

SYMPTOM TESTS



Navigation screen settings



ERROR MESSAGES

Address cannot be found or

system gives poor routing

SYMPTOM TESTS



Verify proper operation and

system limitations using the

Navigation Manual



SEE HOW TO ANSWER

CUSTOMER QUESTIONS

ABOUT NAVIGATION

COVERAGE



Refer to Database limitation

in the Navigation Manual to

report database errors

Refer to the FAQs in the

Navigation Manual

Navigation display stays on with

ignition switch in LOCK (0)

SYMPTOM TESTS



Aftermarket accessories

improperly connected to to

ACC circuit

Error messages are displayed

SYMPTOM TESTS



SEE ERROR MESSAGES

Vehicle position icon constantly

leaves road, moves erratically, or

is displayed very far from actual



SEE GLOBAL

POSITIONING SYSTEM

(GPS) LIMITATIONS

vehicle position



Software not up to date



PCM (vehicle speed pulse)

GPS icon is white or not shown

SYMPTOM TESTS



SEE GLOBAL

POSITIONING SYSTEM

(GPS) LIMITATIONS

Vehicle position icon wanders

across the map when driving

(does not follow a displayed road)

or map vehicle ICON spins



See Global Positioning

System (GPS) Limitations



PCM (vehicle speed pulse)

Picture has lines/rolls/other issues

or is an odd color

SYMPTOM TESTS



Characteristic of the system

Navigation screen settings



Display day/night mode does not

work or does not work properly



The instrument (gauge)

brightness setting is set to

High in day or night mode



Gauge control module

B-CAN DTCs

System locks up or freezes

constantly

SYMPTOM TESTS



Error message

Correct audio-navigation unit

is installed for this model

Voice guidance cannot be heard,

is broken up, or there is static



Volume or voice feedback

setting (see the Navigation

Manual)

Voice control does not

work/respond

Navigation display buttons do not

work or respond properly

SYMPTOM TESTS



Software not up to date

SEE LCD UNIT

LIMITATIONS

Navigation frequently asks for

anti-theft code and/or needs GPS

initialization

SYMPTOM TESTS



Error message

SEE GPS

INITIALIZATION

Poor RDS-TMC reception or

interference



RDS-TMC reception

Aftermarket metallic window

tint

Rearview camera image does not Software not up to date

come on or work properly

Rearview camera image does not

change

SYMPTOM TESTS

Navigation screen is darker than SEE LCD UNIT LIMITATIONS SYMPTOM TESTS

normal or takes time to brighten

when it is cold

The navigation clock is off by 1 SEE SERVICE PRECAUTIONS SYMPTOM TESTS

to 3 hours after replacing the

audio-navigation unit

A POI cannot be found

SEE HOW TO ANSWER

CUSTOMER QUESTIONS

ABOUT NAVIGATION

COVERAGE

SYMPTOM TESTS

An In Line Diag screen appears SEE FACTORY DIAGNOSTIC SYMPTOM TESTS

every time vehicle is started SCREEN IN LINE DIAG

ELECTRICAL COMPASS SYMPTOM

Symptom

Also Check for



ELECTRICAL COMPASS TROUBLESHOOTING

Strong magnetic fields in vehicle

VSS signal

Azimuth (direction) information is not

shown on the display



The display brightness setting



Strong magnetic fields in vehicle

VSS signal

No picture is shown on the display

Compass shows wrong direction

Audio system information does not display on the multi-

information display unit



Check if the zone setting is correct for the vehicle

geographical location



Audio unit (B-CAN)

Strong magnetic fields in vehicle

VSS signal



ELECTRICAL COMPASS TROUBLESHOOTING

Audio unit (B-CAN)

Compass does not calibrate

Strong magnetic fields in vehicle

VSS signal



Reboot the electrical compass unit

ELECTRICAL COMPASS TROUBLESHOOTING

Strong magnetic fields in vehicle

VSS signal

Self-test has failed (flashing the CAL

and NW)

HANDSFREELINK SYSTEM SYMPTOM

Symptom

Also Check for

CHECK AND REPAIR ALL HFL

RELATED DTCS

HFL DOES NOT RESPOND (WITH NAVIGATION)

HFL DOES NOT RESPOND (USA AND CANADA

MODELS WITHOUT NAVIGATION)

CHECK AND REPAIR ALL HFL

RELATED DTCS

HFL DOES NOT RESPOND (EXCEPT USA AND

CANADA MODELS WITHOUT NAVIGATION)

CHECK AND REPAIR ALL HFL

RELATED DTCS

Cell phone with Bluetooth compatibility (see

the Owner's Manual)

The Bluetooth icon in the audio display is not displayed

The Honda approved cell phone with Bluetooth is having

problems pairing to the vehicle

The Honda approved cell phone with Bluetooth cannot use

all its functions

The Honda approved cell phone with Bluetooth does not

place or receive calls using the HFL system

HFL SYSTEM TROUBLESHOOTING

THE HFL MESSAGES CANNOT BE HEARD OR

ARE WEAK (WITH NAVIGATION)

THE HFL MESSAGES CANNOT BE HEARD OR

ARE WEAK (WITHOUT NAVIGATION)

NO SOUND WHEN BLUETOOTH AUDIO IS USED Cell phone with Bluetooth compatibility (see

(WITH NAVIGATION) the Owner's Manual)

NO SOUND WHEN BLUETOOTH AUDIO IS USED Cell phone with Bluetooth compatibility (see

(WITHOUT NAVIGATION)

the Owner's Manual)

BLUETOOTH AUDIO DOES NOT WORK (WITH

NAVIGATION)

Cell phone with Bluetooth compatibility (see

the Owner's Manual)

BLUETOOTH AUDIO DOES NOT WORK

(WITHOUT NAVIGATION)

Cell phone with Bluetooth compatibility (see

the Owner's Manual)

Cell phone with Bluetooth compatibility (see

the Owner's Manual)

BLUETOOTH CELL PHONE CANNOT BE PAIRED

AUDIO-NAVIGATION UNIT CONNECTOR FOR INPUTS AND OUTPUTS

AUDIO-NAVIGATION UNIT CONNECTOR FOR INPUTS AND OUTPUTS (EXCEPT KX)

Fig. 309: Identifying Audio-Navigation Unit Connector For Inputs And Outputs (Except KX)

Courtesy of AMERICAN HONDA MOTOR CO., INC.

AUDIO-NAVIGATION UNIT CONNECTOR A (24P)

Honda CR-V Audio System Troubleshooting & Testing ➜ 4. Audio, Entertainment, Navigation, and Telematics Symptom Troubleshooting

Need help?

Useful links

Follow Us

Table of Contents

Honda CR-V Audio System Troubleshooting & Testing ➜ 4. Audio, Entertainment, Navigation, and Telematics Symptom Troubleshooting

Need help?

Useful links

Follow Us