ACCESSORIES & EQUIPMENT
Audio System Troubleshooting & Testing - CR-V
AUDIO SYSTEM ERROR CODES
The audio system can display a few error codes when some problems are detected with the XM radio, the audio
disc player and the audio disc. This is not a complete list of audio error codes. Refer to SYMPTOM
TROUBLESHOOTING.
CD ERROR CODES (WITH NAVIGATION)
Error Code
Possible Cause
Solution
Displayed
There is a problem with the
disc player. A common
problem is paper disc labels problem, REPLACE THE AUDIO-NAVIGATION
coming off the disc while in UNIT .
the player.
Bad Disc
Please Check
Owners
Try to eject the disc and try another one. If there is still a
Manual
Park the vehicle in a cooler place for a while and try the
Disc player is hot. This can disc player again. If the error code is still present, try
happen if the vehicle is
parked out in the hot sun all sure nothing is blocking the cooling fan on the back of the
another disc and remove the audio-navigation unit to make
Heat Error
day.
unit. If the error code is still present, REPLACE THE
AUDIO-NAVIGATION UNIT.
ο¬
ο¬
ο¬
ο¬
ο¬
Current track is skipped. The next supported track of
file plays automatically.
Unsupported
Verify that CD, CD-R, or CD-RW file names end in
CD-DA or WAV.
ο¬
Track/File format not
supported.
Verify that CD, CD-R, or CD-RW with compressed
music formats end in MP3 or WMA.
ο¬
Scratched disc
Unplayable
File
Other file formats like iTunes or Ogg are not
recognized.
WMA files may have (DRM) copy protection and
cannot be read.
ο¬
ο¬
CD label jammed in
the mechanism.
Check Disc
Mech Error
Press the EJECT button and hold it for 5 seconds. If the
CD does not eject, try again. If the CD still won't eject, go
to AUDIO DISC DOES NOT EJECT
CD eject mechanism or
motor is inoperative.
ο¬
ο¬
Scratched disc
TROUBLESHOOTING.
CD spindle motor
won't spin up the CD.
CD ERROR CODES (WITHOUT NAVIGATION)
Error Code Displayed Possible Cause
Solution
ο¬
There is a problem with
the disc player. A
BAD DISC PLEASE
CHECK OWNERS
MANUAL PUSH
EJECT
Try to eject the disc and try another one. If
there is still a problem, REPLACE THE
AUDIO UNIT .
common problem is paper
disc labels coming off the
disc while in the player.
ο¬
Scratched disc
Disc player is hot. This can
Park the vehicle in a cooler place for a while
HEAT ERROR
happen if the vehicle is parked and try the disc player again. If the error code is
out in the hot sun all day. still present, REPLACE THE AUDIO UNIT .
ο¬
Current track is skipped. The next
supported track of file plays
automatically.
ο¬
ο¬
Verify that CD, CD-R, or CD-RW file
names end in CD-DA or WAV.
ο¬
ο¬
Track/File format not
supported.
Verify that CD, CD-R, or CD-RW with
compressed music formats end in MP3 or
WMA.
UNPLAYABLE FILE
Scratched disc
ο¬
ο¬
Other file formats like iTunes or Ogg are
not recognized.
WMA files may have (DRM) copy
protection and cannot be read.
ο¬
ο¬
CD label jammed in the
mechanism.
CHECK DISC
MECH ERROR
Press the EJECT button and hold it for 5
seconds. If the CD does not eject, try again. If
the CD still won't eject, go to AUDIO DISC
DOES NOT EJECT
CD eject mechanism or
motor is inoperative.
ο¬
ο¬
Scratched disc
TROUBLESHOOTING.
CD spindle motor won't
spin up the CD.
XM ERROR CODES
Error Code
Displayed
Possible Cause
Solution
XM radio is
Wait until the XM radio receives the information. Compare the
Loading
acquiring audio or vehicle against a known-good vehicle in the same area under the
program information. same conditions.
Channel Off XM channel not in
Try another XM channel.
Air
service.
Both terrestrial and satellite antennas have lost the signal. Park the
vehicle outside with a clear view of the southern horizon. Compare
the vehicle against a known-good vehicle in the same area under the
same conditions.
No Signal
Loss of signal.
Go to ERROR CODE: CHECK ANTENNA IS DISPLAYED
TROUBLESHOOTING:
Check
Antenna
ο¬
ο¬
WITH NAVIGATION
XM antenna error.
WITHOUT NAVIGATION
NOTE:
do these checks with the vehicle parked outside with a clear view of the southern horizon.
AUDIO SYSTEM SELF-DIAGNOSTIC FUNCTION
HOW TO OBTAIN THE AUDIO UNIT SERIAL NUMBER
The audio-navigation unit (with navigation) does not support this function.
This procedure can only be done after the power has been disconnected and reconnected to the audio unit, and
the audio unit displays Push and hold POWER for more than two seconds to start. when the audio unit is turned
on.
1. Turn the ignition switch to ON (II).
2. Make sure the audio unit is turned off.
3. Use the DISPLAY button on the steering wheel to select the screen that displays Audio Off.
4. Press and hold the preset No. 1 and No. 6 buttons.
5. While holding the buttons, press the POWER button.
6. Release the buttons, and displays an 8-digit serial number.
Fig. 1: Locating Audio Unit POWER Button, No. 1 And No. 6 Buttons
Courtesy of AMERICAN HONDA MOTOR CO., INC.
7. Use all 8 numbers as the serial number when using the Interactive Network (iN) to retrieve the 5-digit
anti-theft code.
8. To end the function, turn the audio system off, or turn the ignition switch to LOCK (0).
2024 Honda CR-V Owner's Manual
2023 Honda CR-V Owner's Manual
2021 Honda CR-V Owner's Manual
2018 Honda CR-V Owner's Manual
2015 Honda CR-V Owner's Manual
