Emergency Call (eCall)*
Automatic emergency call
1Emergency Call (eCall)*
If your vehicle is involved in a collision, the SRS
unit in the vehicle will attempt to connect to a
Public Safety Answering Point (PSAP)
Your vehicle is equipped with the 112-based eCall
service system.
operator. Once a connection is established,
various information about the vehicle will be
sent to a PSAP operator with whom you will
be able to speak. This information includes:
The 112-based eCall service is a public service of
general interest and is accessible free of charge.
The 112-based eCall in-vehicle system is activated
when the ignition is turned on. In the event of a
collision, the system will determine the degree of the
impact based on information collected from the on-
board sensors and, depending on the severity of the
collision, will initiate the emergency call.
eCall Indicator
• Vehicle identification number (VIN)
• Type of vehicle (passenger vehicle or light-weight commercial vehicle)
• Type of energy stored for vehicle propulsion (gasoline/diesel/CNG/LPG/electricity/
hydrogen)
• Last three locations of the vehicle
• Direction of travel
• Triggering mode (automatic or manual)
• Timestamp
The 112-based eCall in-vehicle system can also be
triggered manually, if needed.
2 Manual emergency call P. 495
Any processing of personal data through the 112-
based eCall in-vehicle system shall comply with the
personal data protection rules provided for in
Directives 95/46/EC (replaced by 2016/679/EC) and
2002/58/EC, and in particular, shall be based on the
necessity to protect the vital interests of the
individuals in accordance with Article 7(d) of Directive
95/46/EC (replaced by 2016/679/EC).
When an emergency call is initiated, the vehicle speakers are disabled so that you
can hear the operator.
When the ignition is turned on. The eCall indicator lights up in green for 1 second,
then in red for 1 second.
Processing of such data is strictly limited to the
purpose of for which the single European emergency
number 112 is designated.
* Not available on all models
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2024 Honda CR-V Owner's Manual
2023 Honda CR-V Owner's Manual
2021 Honda CR-V Owner's Manual
2018 Honda CR-V Owner's Manual
2015 Honda CR-V Owner's Manual
