Emergency Call (eCall)*
Automatic emergency call
1Emergency Call (eCall)*
If your vehicle is involved in a collision, the SRS
unit in the vehicle will attempt to connect to a
Public Safety Answering Point (PSAP)
Your vehicle is equipped with the 112-based eCall
service system.
operator. Once a connection is established,
various information about the vehicle will be
sent to a PSAP operator with whom you will
be able to speak. This information includes:
The 112-based eCall service is a public service of
general interest and is accessible free of charge.
The 112-based eCall in-vehicle system is activated
when the ignition is turned on. In the event of a
collision, the system will determine the degree of the
impact based on information collected from the on-
board sensors and, depending on the severity of the
collision, will initiate the emergency call.
eCall Indicator
• Vehicle identification number (VIN)
• Type of vehicle (passenger vehicle or light-weight commercial vehicle)
• Type of energy stored for vehicle propulsion (gasoline/diesel/CNG/LPG/electricity/
hydrogen)
• Last three locations of the vehicle
• Direction of travel
• Triggering mode (automatic or manual)
• Timestamp
The 112-based eCall in-vehicle system can also be
triggered manually, if needed.
2 Manual emergency call P. 495
Any processing of personal data through the 112-
based eCall in-vehicle system shall comply with the
personal data protection rules provided for in
Directives 95/46/EC (replaced by 2016/679/EC) and
2002/58/EC, and in particular, shall be based on the
necessity to protect the vital interests of the
individuals in accordance with Article 7(d) of Directive
95/46/EC (replaced by 2016/679/EC).
When an emergency call is initiated, the vehicle speakers are disabled so that you
can hear the operator.
When the ignition is turned on. The eCall indicator lights up in green for 1 second,
then in red for 1 second.
Processing of such data is strictly limited to the
purpose of for which the single European emergency
number 112 is designated.
* Not available on all models
Continued
493
uuEmergency Call (eCall)*uAutomatic emergency call
1Emergency Call (eCall)*
If the eCall system is working properly, the indicator will light up in green.
• Green: eCall system is ready.
• Blinking in green: eCall system is connected and making an eCall to a PSAP
operator.
• Repeating a pattern of short flashes of the red light: The eCall system has failed
to connect to an operator. The eCall indicator will continue this pattern for 30
seconds, then it will light up in green.
Recipients of data processed by the 112-based eCall
in-vehicle system are the relevant public safety
answering points designated by the respective public
authorities of the country in which they are located
and are the first to receive and for which the single
European emergency number 112 is designated.
Your vehicle may NOT be able to connect to a PSAP
operator if:
• both the 12V battery and backup battery are too
low.
• your vehicle is in an area without adequate cellular
coverage.
• There is a problem with the eCall system itself or its
peripheral equipment such as the microphone or
speakers.
If the 112-based eCall system is disabled in the event of a critical system failure, the
following warning will be given to the occupants of the vehicle:
• Red or blacked out: A problem with the eCall system has occurred. If the indicator
stays red or blacked out even after you have restarted the vehicle, have the system
check by a dealer.
• Blinking in red: The level of the backup battery is too low. While the power is in
ON, the battery undergoes recharging. Once the battery has been recharged to a
certain level, the eCall indicator lights up in green.
The backup battery is designed to operate for at least
3 years, after which it may need to be replaced.
The backup battery is not available for direct
purchase. For replacement, visit a dealer.
* Not available on all models
494
2024 Honda CR-V Owner's Manual
2023 Honda CR-V Owner's Manual
2021 Honda CR-V Owner's Manual
2018 Honda CR-V Owner's Manual
2015 Honda CR-V Owner's Manual
