Table of Contents > Features > Automatic emergency call

2019 Honda CR-V Owner's Manual ➜ Automatic emergency call

Emergency Call (eCall)*  
Automatic emergency call  
1Emergency Call (eCall)*  
If your vehicle is involved in a collision, the SRS  
unit in the vehicle will attempt to connect to a  
Public Safety Answering Point (PSAP)  
Your vehicle is equipped with the 112-based eCall  
service system.  
operator. Once a connection is established,  
various information about the vehicle will be  
sent to a PSAP operator with whom you will  
be able to speak. This information includes:  
The 112-based eCall service is a public service of  
general interest and is accessible free of charge.  
The 112-based eCall in-vehicle system is activated  
when the ignition is turned on. In the event of a  
collision, the system will determine the degree of the  
impact based on information collected from the on-  
board sensors and, depending on the severity of the  
collision, will initiate the emergency call.  
eCall Indicator  
Vehicle identification number (VIN)  
Type of vehicle (passenger vehicle or light-weight commercial vehicle)  
Type of energy stored for vehicle propulsion (gasoline/diesel/CNG/LPG/electricity/  
Last three locations of the vehicle  
Direction of travel  
Triggering mode (automatic or manual)  
The 112-based eCall in-vehicle system can also be  
triggered manually, if needed.  
2 Manual emergency call P. 495  
Any processing of personal data through the 112-  
based eCall in-vehicle system shall comply with the  
personal data protection rules provided for in  
Directives 95/46/EC (replaced by 2016/679/EC) and  
2002/58/EC, and in particular, shall be based on the  
necessity to protect the vital interests of the  
individuals in accordance with Article 7(d) of Directive  
95/46/EC (replaced by 2016/679/EC).  
When an emergency call is initiated, the vehicle speakers are disabled so that you  
can hear the operator.  
When the ignition is turned on. The eCall indicator lights up in green for 1 second,  
then in red for 1 second.  
Processing of such data is strictly limited to the  
purpose of for which the single European emergency  
number 112 is designated.  
* Not available on all models  
uuEmergency Call (eCall)*uAutomatic emergency call  
1Emergency Call (eCall)*  
If the eCall system is working properly, the indicator will light up in green.  
Green: eCall system is ready.  
Blinking in green: eCall system is connected and making an eCall to a PSAP  
Repeating a pattern of short flashes of the red light: The eCall system has failed  
to connect to an operator. The eCall indicator will continue this pattern for 30  
seconds, then it will light up in green.  
Recipients of data processed by the 112-based eCall  
in-vehicle system are the relevant public safety  
answering points designated by the respective public  
authorities of the country in which they are located  
and are the first to receive and for which the single  
European emergency number 112 is designated.  
Your vehicle may NOT be able to connect to a PSAP  
operator if:  
both the 12V battery and backup battery are too  
your vehicle is in an area without adequate cellular  
There is a problem with the eCall system itself or its  
peripheral equipment such as the microphone or  
If the 112-based eCall system is disabled in the event of a critical system failure, the  
following warning will be given to the occupants of the vehicle:  
Red or blacked out: A problem with the eCall system has occurred. If the indicator  
stays red or blacked out even after you have restarted the vehicle, have the system  
check by a dealer.  
Blinking in red: The level of the backup battery is too low. While the power is in  
ON, the battery undergoes recharging. Once the battery has been recharged to a  
certain level, the eCall indicator lights up in green.  
The backup battery is designed to operate for at least  
3 years, after which it may need to be replaced.  
The backup battery is not available for direct  
purchase. For replacement, visit a dealer.  
* Not available on all models