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Table of Contents > 4. Features > Audio Error Messages

2017 Honda CR-V Owner's Manual ➜ Audio Error Messages

Audio Error Messages  
CD Player*  
If a disc error occurs, you may see the following error messages.  
Error Message  
Heat error  
Cause  
Solution  
Turn the audio system off and allow the player to cool down until  
the error message is cleared.  
High temperature  
Unsupported*1  
Current track/file will be skipped. The next supported track/file  
plays automatically.  
Track/file format not supported  
Unplayable File*2  
Bad disc  
Please check owners manual.  
Push eject*1  
Press the  
(eject)*1/ (eject/CLOSE)*2 button and remove the  
disc, and check that the error message is cleared.  
Check that the disc is not damaged or deformed, and insert the  
disc again.  
Bad Disc  
Mechanical error  
Please Check Owner’s  
Manual  
Push Eject*2  
2 Protecting CDs P. 319  
If the error message reappears, press the  
CLOSE)*2 button, and pull out the disc.  
Insert a different disc.  
If the new disc plays, there is a problem with the first disc.  
If the error message repeats, or the disc cannot be removed,  
contact a dealer.  
(eject)*1/ (eject/  
Mechanical error  
Bad disc  
Please check owners  
manual.*1  
Servo error  
Disc error  
Do not try to force the disc out of the player.  
Bad Disc  
Please Check Owner’s  
Manual*2  
Check that the disc is not damaged or deformed.  
Check disc  
2 Protecting CDs P. 319  
*1:Audio system with one display  
*2:Audio system with two displays  
* Not available on all models  
315  
uuAudio Error MessagesuiPod/USB Flash Drive  
iPod/USB Flash Drive  
If an error occurs while playing an iPod or USB flash drive, you may see the following  
error messages. If you cannot clear the error message, contact a dealer.  
Error Message  
USB error  
Solution  
Appears when there is a problem with the USB adapter unit. Check if the device is compatible with the  
USB adapter unit.  
Incompatible USB device*1  
Appears when an incompatible device is connected. Disconnect the device. Then turn the audio system  
off, and turn it on again. Do not reconnect the device that caused the error.  
Incompatible USB Device  
Please Check Owner’s  
Manual*2  
No Song*1  
Appears when the iPod is empty. Check that compatible files are stored on the device.  
Unsupported ver*1  
Unsupported Version*2  
Retry connection*1  
Connect Retry*2  
Appears when an unsupported iPod is connected. If it appears when a supported iPod is connected,  
update the iPod software to the newer version.  
Appears when the system does not acknowledge the iPod. Reconnect the iPod.  
Appears when the files in the USB flash drive are DRM or an unsupported format. This error message  
appears for about three seconds, then plays the next song.  
Unplayable file  
*1:Audio system with one display  
*2:Audio system with two displays  
316  
uuAudio Error MessagesuiPod/USB Flash Drive  
Error Message  
Solution  
iPod*1  
Appears when the iPod is empty. Check that compatible files are stored on the device.  
No data  
USB flash drive  
Appears when the USB flash drive is empty or there are no MP3, WMA, or AAC files in the USB flash  
drive. Check that compatible files are stored on the device.  
Appears when an unsupported device is connected. If it appears when a supported device is  
connected, reconnect the device.  
Unsupported  
*1:Audio system with two displays  
317  
uuAudio Error MessagesuAndroid/Apps  
Models with two displays  
Android/Apps  
If an error occurs while using the audio system or apps, you may see the following  
error messages. If you cannot clear the error message, contact a dealer.  
Error Message  
Solution  
Error has occurred within app, select OK on the screen to close the app.  
Unless it is a fatal error, it would return to normal if you startup the app.  
If it does not return to normal even after starting up the app, press and hold the  
perform the forced reset. If it still does not get back to normal, you need Factory Data Reset.  
2 Factory Data Reset P. 339  
Unfortunately, **** has  
stopped.  
(Power) button to  
App is in a busy state.  
Select Wait if you can wait for a response from app a little longer. If it does not respond even if you  
keep waiting, select OK to close the app and start it up. When it does not return to normal, press and  
**** is not responding.  
Would you like to close it?  
hold the  
(Power) button to perform the forced reset. You also need Factory Data Reset.  
2 Factory Data Reset P. 339  
Occurs if you open the browser when the system date is older than the certificate date information. It  
also occurs when you are in the area where GPS reception is unavailable or GPS setting of the Android  
setting is turned off.  
Security warning  
- Turn on GPS setting of the Android setting.  
- Move to the area where GPS reception is available.  
2 Customized Features* P. 323  
**** part is variable characters, and will change depending upon where an error  
occurs.  
* Not available on all models  
318